Responsible Gaming

Responsible gaming at shuffle-casino on shuffle-ca.com is about making informed, balanced choices so gambling remains entertainment-not a source of harm. We provide tools, education, and confidential support to help you stay in control. If you ever feel your play is no longer fun, we will assist you with limits, time-outs, and exclusion, and we will signpost you to professional help in Canada. You must be of legal gambling age (19+ in most provinces/territories; 18+ in AB, MB, QC). Access is restricted where prohibited. Operated by Natural Nine B.V. (Curaçao GCB license OGL/2025/1337/0628, valid through 2025).

Risk Awareness

OBSERVE

• Frequent, larger or impulsive bets; chasing losses after setbacks.
• Thinking about gambling when not playing; difficulty stopping once started.
• Playing to escape stress, anxiety, or financial pressure.
• Borrowing money, using funds meant for bills, or hiding spend from others.
• Neglecting work, study, or relationships; irritability when not gambling.
• Repeated declined payments or using multiple payment methods to keep playing.

EXPAND: Quick self-check (answer yes/no)

• I spend more time or money than I plan when I gamble.
• I gamble to cope with stress, anxiety, or low mood.
• I've tried to stop but found it difficult.
• I chase losses to "win it back."
• I hide or lie about my gambling from family/friends.
• I use credit or borrow to fund gambling.
• Gambling has harmed my relationships, work, or studies.
• I feel guilty, anxious, or depressed after gambling.

Reflect: If you answered "yes" to two or more, consider setting tighter limits, taking a break, and contacting support below.

Limits & Tools

OBSERVE: Available controls

• Deposit limits: Daily/weekly/monthly caps on how much you can deposit.
• Time spent limits: Session timers and reality-check reminders (e.g., every 30-60 minutes).
• Time-Out: Short cooling-off periods (24-72 hours) that block play and deposits.

EXPAND: How to set them on shuffle-ca.com

1. Log in and go to Account > Responsible Gaming > Limits.
2. Choose Deposit Limits and enter amounts for Daily, Weekly, and/or Monthly caps (e.g., CAD 50/day, CAD 150/week, CAD 400/month). Confirm to save.
3. Open Time Spent to set a session cap (e.g., 60-120 minutes) and Reality Check frequency (e.g., every 30 minutes). Confirm to save.
4. For a short break, select Time-Out and pick 24h, 48h, or 72h. Confirm to activate immediately.

• Important: Decreases take effect immediately. Increases are subject to a cooling-off (typically 24 hours for deposit limits; up to 7 days for higher-risk increases). We may refuse increases if risk indicators are present.

REFLECT

Set affordable, realistic limits based on disposable income. Limits apply at the account level and cannot be bypassed. Consider pairing limits with device or site blocking tools listed below.

Self-Exclusion

OBSERVE: What it is

Self-exclusion is a formal block on your account for a defined period (minimum 6 months) or permanently. It is designed to protect you if gambling has become harmful.

EXPAND: How to exclude

1. Log in and navigate to Account > Responsible Gaming > Self-Exclusion.
2. Select a duration: 6 months, 1 year, 2 years, 5 years, or Lifetime.
3. Read the consequences notice and confirm your decision. We will display a final confirmation screen and send a confirmation email.
4. If you need assistance, contact us via the responsible gaming contact options in your account (details below).

REFLECT: Consequences and refunds

• Access: You will be logged out immediately and cannot log in or deposit during the exclusion.
• Marketing: We will stop marketing communications within a reasonable processing time.
• Funds: Any available real-money balance can be withdrawn by contacting support; bonus funds and unfinished bonus wagering are forfeited on exclusion per standard industry practice.
• Reopening: After a fixed-term exclusion ends, you must request reinstatement; a cooling-off and additional checks may apply. Lifetime exclusions are not reversible.
• Scope: This exclusion applies to your account on shuffle-ca.com. For broader blocking, use the national schemes and blocking apps below.

Support Resources

OBSERVE: Local support for Canada

Confidential, 24/7 help is available. If you are unsure of your province/territory service, dial 811 for health navigation and ask for problem gambling support.

• Ontario (ConnexOntario): 1-866-531-2600 • 24/7 • English/French; interpretation available • connexontario.ca
• British Columbia (Gambling Support BC): 1-888-795-6111 • 24/7 • Multi-language via interpreters • gamblingsupportbc.ca
• Alberta (AHS Addiction Helpline): 1-866-332-2322 • 24/7 • English; interpretation available • albertahealthservices.ca
• Quebec (Jeu: aide et référence): 1-800-461-0140 • 24/7 • French/English • aidejeu.ca
• Manitoba (Problem Gambling Helpline): 1-800-463-1554 • 24/7 • English; interpretation available • afm.mb.ca
• Saskatchewan (Problem Gambling Helpline): 1-800-306-6789 • 24/7 • English • saskatchewan.ca
• Nova Scotia & PEI (Problem Gambling Helpline): 1-888-347-8888 • 24/7 • English • novascotia.ca
• Newfoundland & Labrador: Dial 811 • 24/7 • English; interpretation available • yourhealthnl.ca
• New Brunswick: Dial 811 • 24/7 • English/French • gnb.ca
• Territories (YT/NT/NU): Dial 811 or local health lines • 24/7 • English; interpretation available

Note: Services are confidential and free. If you are in immediate danger, call 911.

INTERNATIONAL SUPPORT ORGANIZATIONS

Self-exclusion schemes by country

• UK: GamStop (gamstop.co.uk) - free, nationwide online self-exclusion.
• Spain: RGIAJ (registrojuego.minhap.gob.es) - national self-exclusion register.
• Denmark: ROFUS (spillemyndigheden.dk) - national self-exclusion.
• Germany: OASIS (oasis.gluecksspiel-behoerde.de) - national self-exclusion.

Blocking tools (devices/sites)

• Gamban: gamban.com - paid app blocking gambling sites/apps across devices.
• BetBlocker: betblocker.org - free device-level gambling block.

Family support

• Gam-Anon: gam-anon.org - peer support for families and friends.
• Gambling Therapy (Family & Friends): gamblingtherapy.org - moderated forums and live support.
• Smart Recovery Family & Friends: smartrecovery.org - tools and meetings for affected others.

Confidentiality: All services respect privacy. Professional counselors can provide structured, evidence-based support.

Help for Family

OBSERVE

• Notice signs: secrecy, missing money, unpaid bills, mood swings, excessive time online.
• Safety first: protect joint finances; consider separate accounts and spending limits.

EXPAND: How to start the conversation

1. Choose a calm time; use "I" statements (e.g., "I'm worried about...").
2. Focus on behaviours and impacts, not blame; avoid arguments during crisis moments.
3. Offer practical steps: call a helpline together, set up limits, explore counseling.
4. Set clear boundaries on money and access; avoid covering debts that enable further gambling.

REFLECT: Next steps and resources

• Encourage contacting a provincial helpline (see above) for brief intervention and referrals.
• Suggest professional therapy (CBT, motivational interviewing) and financial counseling.
• Join peer groups: Gam-Anon, SMART Recovery Family & Friends, Gambling Therapy forums.

Operator's Commitment

OBSERVE: Who we are

shuffle-casino is operated by Natural Nine B.V., Korporaalweg 10, Willemstad, Curaçao, licensed by the Curaçao Gaming Control Board (OGL/2025/1337/0628; valid through 2025). We align our responsible gaming program with Canadian best practices.

EXPAND: Risk checks and interventions

• Behavioural monitoring: We review patterns such as rapid session escalation, late-night intensity, chasing losses, frequent declined payments, and repeated limit increases.
• In-play safeguards: Reality-check popups, session timers, mandatory cool-offs for limit increases, and on-site RG messaging.
• Customer outreach: If we detect elevated risk, we may contact you via in-account message or email to discuss safer play, set or tighten limits, apply time-outs, or recommend exclusion.
• Account measures: We may refuse limit increases, impose cooling-off periods, or restrict play until a safer gambling review is complete.
• Privacy: We use your data for RG purposes in line with our privacy policy and applicable laws; only trained staff access RG flags.

REFLECT: When we will initiate contact

• Marked increase in deposits/bets, chasing losses, or signs of financial distress.
• Multiple failed payments or attempts to circumvent set limits.
• Extended sessions despite warnings, or self-reported harm.

Updates

• Notification channels: Material changes to this page or RG tools will be communicated via on-site banners/notices, in-account messages, and/or email to your registered address.
• Version control: We archive prior versions and will provide them upon request.
• Last updated: 2025-10-27

Contact & Feedback

To reach our Responsible Gaming team, use the secure contact options available after login on shuffle-ca.com (Account > Help/Support). Where a dedicated email or phone is not publicly listed, request a call-back via secure message so we can respond confidentially.

• Website: https://shuffle-ca.com
• Responsible Gaming requests: Log in > Account > Help/Support > New message > Category: Responsible Gaming

Responsible Gaming - Feedback/Support Request

Full name

Email (registered)

Account ID/Username

Province/Territory

Topic
Set/adjust limits Time-Out Self-exclusion Referral to support services Other
Message

I consent to the use of my data for responsible gaming support, per the Privacy Policy.
Submit request

Age and jurisdiction: You must be of legal age in your province/territory (19+, or 18+ in AB/MB/QC). Services are unavailable where prohibited by law. If you reside in a province that requires locally registered operators, access may be restricted.